Refunds & Returns Policy

At soccerjerseydesign.shop, we are committed to providing high-quality products that meet your expectations. However, we understand that sometimes circumstances change, or you may not be fully satisfied with your purchase. To ensure a hassle-free shopping experience, we offer a comprehensive 30-day return and refund policy. This gives you peace of mind knowing that you have a reasonable window of time to return or exchange items if necessary.

This policy outlines the terms and conditions for requesting a return or refund for items purchased on our website.

1. Eligibility for Returns and Refunds

You are eligible for a return or refund under the following conditions:

  • Defective or Damaged Products: If the item you received is defective or damaged upon arrival (this includes manufacturing defects or any visible damage), you are entitled to a return or refund.

  • Incorrect Item Received: If you receive an item that differs from what you ordered (wrong size, color, or model), you are also eligible for a return or exchange.

2. Timeframe for Returns

  • You must notify us of your intention to return an item within 30 days from the date you received the product. Returns requested after 30 days will not be accepted.

  • Please make sure that the item is returned in the same condition as when you received it, and you retain the original packaging and labels.

3. Return Process

To initiate a return, please follow these steps:

  • Contact Us: Reach out to our customer support team via email at support@soccerjerseydesign.shop.

  • Provide Details: Include your order number, a brief description of the issue, and clear photos of the product (if applicable). This helps us verify your claim and process your request quickly.

  • Return Instructions: After assessing your request, our team will provide you with a return address and, if applicable, a prepaid return shipping label. Please ensure that the item is properly packaged to avoid damage during the return shipment.

4. Conditions for Returns

To ensure a smooth return process, the following conditions must be met:

  • Original Condition: The item must be returned in its original, unused condition, with all tags and packaging intact. Items that are worn, used, or damaged (such as scratched, stained, or altered products) will not be accepted for return.

  • Hygiene and Safety: For health and safety reasons, items such as jerseys, undergarments, and other personal wear must be unworn and unwashed. We will inspect the returned products, and if the product is found to be used, it may be rejected.

5. Refund Process

Once your return has been processed and approved:

  • Refund Timeline: Refunds are generally issued within 1-2 business days after we confirm that the returned item matches your original description and meets our return conditions.

  • Refund Method: Refunds will be credited to your original payment method. Please note that the time it takes for the refund to appear in your account may depend on your bank or card issuer. Typically, this takes 7-10 business days.

6. Return Shipping Charges

  • No Additional Handling Fees: We do not charge any additional fees for processing returns. If the return is due to an issue on our end (e.g., damaged, defective, or incorrect item), we will cover all return shipping costs.

  • Return Shipping Fees for Buyer-Initiated Returns: If the return is initiated due to personal preference (e.g., choosing the wrong size, color, or simply not liking the product), the buyer will be responsible for the return shipping costs. We recommend using a trackable shipping method to ensure that the item reaches us safely.

7. Exchanges

If you would like to exchange your item for a different size, color, or model, we can assist with that as well:

  • Please inform us of your desired exchange when you contact customer support. We will guide you through the exchange process.

  • No Extra Fees: There are no extra handling fees for exchanges, and we will ship the new item to you as soon as we receive the returned item.

8. Order Cancellations

If you wish to cancel your order before it has been shipped, please contact us as soon as possible. We will process your cancellation immediately with no additional fees. If the item has already been shipped, the standard return policy will apply.

9. Restocking Fees

  • No Restocking Fees: We do not charge any restocking fees for returned items. We believe in making the return process as simple and transparent as possible.

10. Contact Us

If you have any questions or need assistance with a return, refund, or exchange, please feel free to contact our customer support team:

  • Email: support@soccerjerseydesign.shop
  • Phone: +1 708-652-9405
  • Address: 5244 W 26th St, Cicero, IL 60804, USA
  • Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (PST); Saturday – Sunday: Closed